Contact Us

We’re here to help! At Amelie Essentials, providing exceptional customer service is just as important to us as the quality of our ceramics. Whether you have a question about our artisan mugs, need help tracking your order, or simply want to share feedback about your experience, our dedicated team is ready to assist you.

How to Reach Us

For the fastest response, please reach out to us via email or use the contact form on this page. We strive to respond to all inquiries within 24–48 hours.

  • Email Us: support@amelieessentials.com (Please include your order number for faster service if you are inquiring about an existing purchase.)

  • Call Us: +1 (424) 842-3072

Frequently Asked Questions

  • Order Tracking: Once your order ships, you will receive an email with a tracking number.

  • Shipping Times: We ship our ceramics with extra care. Please allow 7-15 business days for international delivery depending on your location.

  • Damaged Items: Because ceramics are fragile, if your item arrives damaged, please email us a photo within 48 hours of delivery so we can arrange a replacement immediately.